CUSTOMER SERVICE
How Can We Help?
Delivery, Returns & After-Sales
Keep your order number and checkout email for tracking and support. For a delivery issue, include the tracking number and photographs of the packaging and affected part. For a return, request instructions before sending the item so the correct return destination and order terms can be checked.
Helpful Answers
For questions about a specific order or product, contact our team with the details you have available.
Frequently asked questions
Orders & Payments
How can I check my order status?
You can check your order using the Order Tracking page. Enter your order number and the email address used at checkout.
Can I change or cancel my order?
Please contact our support team as soon as possible with your order number. Changes or cancellations depend on the order’s processing status.
Where can I review payment options?
Available payment options are shown during checkout. For a question about a specific order, contact our support team with your order number. Never send your card details or payment password by email or through the contact form.
Shipping & Delivery
Delivery arrangements can vary by order and destination. For help before ordering, contact our team with the product and destination details.
Returns & Exchanges
How can I request a return or exchange?
Contact our support team with your order details before returning an item. Eligibility and next steps depend on the applicable return policy and the circumstances of your order.
Product Information
How do I choose the right lighting size?
Check the dimensions and specifications on the product page. Consider the size of your room, ceiling height, and intended placement. If you need help, contact our team before ordering.
Can I request a different size or finish?
Customization options vary by product. Contact us with the product name and your preferred specifications so we can review the possibilities.
Installation & Care
How can I get installation guidance?
Please refer to the product’s installation information and use a qualified electrician where required. If you need product-specific assistance, contact our support team.
What should I do if my item arrives damaged?
Contact our support team promptly with your order number and clear photos of the packaging and affected item. We will review the situation and advise you on the next steps.
Still need a hand?
Email sales@fanxingstore.com or contact our team with your product or order reference. Shipping arrangements, return eligibility and any applicable terms need to be confirmed for your order; no fixed delivery or return period is promised here.