Contact Fanxing with your order reference before returning a fixture. We will review your order, the reason for the request and any applicable consumer rights, then provide the appropriate instructions.
How to request help
Use our support form or email sales@fanxingstore.com. Include your order reference, the item and quantity, the issue, and photographs where relevant. You do not need to submit the full order specifications again.
Eligibility and return conditions
Return eligibility, the applicable request period and any return shipping costs depend on your order and the consumer rules that apply. If these are not stated in your confirmed order, ask us before purchase. Do not assume a universal free-return or no-questions refund offer.
Tell us whether the item is unused, unpacked, assembled or installed. Custom specifications and installed fixtures require an individual review. This does not remove any mandatory rights relating to defective, damaged or incorrectly supplied goods.
Damaged, faulty or incorrect goods
Retain the item and packaging, and contact us with photographs of the issue and the delivery label. Do not attempt an unsafe installation. We will review the evidence and confirm the available remedy.
Return instructions and refunds
Wait for the correct return address and shipping instructions before sending anything. Approved refunds are handled against the original payment record through the original payment method where supported. Your payment provider may take additional time to display a refund.