Warranty coverage follows the terms confirmed for your individual product or order and any applicable mandatory consumer rights. A warranty stated for one fixture should not be assumed to cover every product in the store.
Before purchasing
Review the product’s stated warranty, light-source and installation information. If a duration or covered component is not specified, ask Fanxing to confirm it before payment. We do not promise a uniform three-year or five-year warranty across the catalogue.
Request after-sales support
Send your order reference, the affected item, a short description, and clear photos or video through Customer Support. Please identify whether the issue concerns a shade, fitting, light source, LED driver, wiring or installation.
Parts and electrical issues
Our team will check the appropriate next step for the actual product. Replacement-part availability and compatibility need to be confirmed; do not fit an unverified driver or electrical component.
Safe installation
Use a qualified electrician where required. If a fixture shows damage or an electrical fault, stop using it until it has been checked. Installation damage and product defects require different assessment and should be described accurately.